Refund policy

Return & Refund Policy

At RIELLE COSMETICS, we are committed to delivering premium-quality beauty products. Due to the hygienic nature of cosmetic items, we follow a strict no-returns policy.

Please read our policy carefully before placing an order.

No Returns

We do not accept returns once a product has been delivered.

Returns are not accepted for the following reasons:

Change of mind
Shade or product preference
Incorrect product ordered by the customer
Minor packaging variations

We request customers to carefully review product details and shade selections before placing an order.

Damaged Products

If you receive a damaged product, you may be eligible for an exchange subject to verification.

To claim an exchange, customers must provide a clear unboxing video.

The unboxing video must:

Start before opening the parcel
Clearly show the sealed package
Clearly show the damaged product inside the parcel

Requests without a proper unboxing video will not be eligible for exchange.

Reporting a Damaged Product

If you receive a damaged item, please notify us within 48 hours of delivery.

Please email us with the following details:

Order number
Unboxing video
Photos of the damaged product

Contact Details

RIELLE COSMETICS
📧 info@riellecosmetics.com
📞 9811092931

Store Address

Wazirpur Industrial Area, A-145/1,
110052 New Delhi, Delhi, India

Exchange Policy

Exchanges will only be processed if:

The product was damaged during transit
The request is made within 48 hours of delivery
A valid unboxing video is provided

We do not provide exchanges for:

Shade dissatisfaction
Product expectations
Items ordered incorrectly by the customer

Refunds

Since we follow a strict no-returns policy, refunds are generally not applicable.

Refunds will only be issued in the following cases:

The ordered product is out of stock after payment
The order is cancelled before shipment
A replacement product cannot be provided

Approved refunds will be processed to the original payment method within 5–7 business days.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation will not be possible.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us: